Cancellation Policy

Last updated: 29 September 2026

This Cancellation Policy explains the cancellation windows and applicable refund tiers for bookings made through TheRentalDaddy across our hotels, resorts, villas, and PG/co-living listings. Exact cancellation terms for a specific booking are also shown on the property listing page and at checkout before you confirm payment; where a property has a more specific published policy (e.g. a "non-refundable" rate), that specific policy will apply over the general tiers below.

1. Standard Cancellation Tiers

Unless a property specifies otherwise at the time of booking, the following standard tiers apply to stays booked on TheRentalDaddy:

• Free cancellation: Cancel up to 48 hours before the scheduled check-in time for a full refund of the amount paid (excluding any non-refundable convenience fee, if disclosed separately at checkout).
• Partial refund (moderate window): Cancel between 24 and 48 hours before check-in for a 50% refund of the total booking amount.
• Partial refund (short window): Cancel between 6 and 24 hours before check-in for a 25% refund of the total booking amount.
• No refund: Cancellations made less than 6 hours before the scheduled check-in time, and no-shows, are not eligible for a refund.

For longer stays (7 nights or more) and for group/bulk bookings, cancellation windows may be extended (typically up to 7 days before check-in for a full refund); the applicable terms will be clearly shown at the time of booking.

2. Non-Refundable / Special Rate Bookings

Certain discounted rates, festival/peak-season bookings, or promotional offers may be marked as "non-refundable" at checkout. These bookings are not eligible for cancellation or refund at any point after payment is confirmed, except where the property itself is unable to honour the booking (see our Refund Policy, Section 1).

3. How to Cancel a Booking

1. Log in to your TheRentalDaddy account and go to the "My Bookings" section on the website or app.
2. Select the booking you wish to cancel and click "Cancel Booking."
3. Review the applicable refund amount shown before confirming the cancellation — this is calculated automatically based on the time remaining before check-in and the specific rate booked.
4. Confirm the cancellation. You will receive an SMS/email confirming the cancellation and the refund amount, if applicable.

If you are unable to cancel through the app or website for any reason, please contact our support team with your booking ID and we will process the cancellation on your behalf.

4. No-Show Policy

If you do not arrive at the property by the end of the check-in day and have not cancelled or contacted the property/TheRentalDaddy in advance, the booking will be treated as a "no-show." No-show bookings are non-refundable, and the property may release the room/unit after a reasonable grace period (typically a few hours past the standard check-in time, at the property's discretion).

5. Host/Property-Initiated Cancellations

In rare cases, a property may need to cancel a confirmed booking (for example, due to overbooking, unforeseen maintenance issues, or closure). In such cases:

• You will be notified as early as possible via SMS/email/call.
• You are entitled to a full refund of the amount paid for the cancelled stay.
• Where possible, our support team will assist you in finding a comparable alternative property for the same dates.
• Repeated or last-minute cancellations by a property may result in that property being reviewed, penalised, or removed from the TheRentalDaddy platform.

6. Date Changes / Modifications

Requests to change check-in/check-out dates or the number of guests, instead of cancelling outright, are subject to property availability and may be treated as a cancellation of the original booking and a new booking at then-current rates if the property cannot accommodate the change directly. Please contact support or use the "Modify Booking" option (where available) as early as possible to improve the chance of accommodating changes.

7. Changes to This Policy

We may update this Cancellation Policy from time to time to reflect operational, seasonal, or regulatory changes. The cancellation terms applicable to a booking are the terms displayed at the time that specific booking was confirmed, unless a change is required by law.

8. Contact Us

For help with a cancellation or to understand the specific terms applicable to your booking, please reach out via the "Contact Us" section on the TheRentalDaddy website or app with your booking ID.