Refund Policy

Last updated: 29 September 2026

This Refund Policy explains when and how refunds are issued for bookings made through TheRentalDaddy. It should be read together with our Cancellation Policy, which governs how much of your booking amount is refundable based on when you cancel.

1. When Refunds Apply

• Eligible cancellations: If you cancel a booking within the free-cancellation or partial-refund window specified in our Cancellation Policy for that property, the eligible amount will be refunded.
• Booking not honoured by the property: If a property fails to honour a confirmed booking (e.g. denies check-in due to overbooking or closure) through no fault of yours, you are entitled to a full refund of the amount paid, and, where reasonably possible, we will assist you in finding an alternative property.
• Failed or duplicate payments: If an amount is debited from your account but the booking is not confirmed due to a technical or payment-gateway error, or if you are charged more than once for the same booking, the excess/failed amount will be refunded in full.
• Material misrepresentation: If the property is materially different from what was advertised (e.g. safety hazards, or facilities described but not available) and this is verified by our support team, a full or partial refund may be issued at our discretion.

2. Non-Refundable Scenarios

• Bookings made under a "non-refundable" rate/tariff, which is clearly labelled as such at the time of booking, in exchange for a discounted price.
• Cancellations made after the applicable free-cancellation window has passed, as per the Cancellation Policy (partial or no refund may apply depending on the tier).
• No-shows — where the guest does not check in and does not cancel in advance.
• Denied check-in due to the guest's failure to produce valid government ID or meet the property's eligibility conditions (e.g. local ID requirements at certain properties, or age restrictions).
• Charges levied directly by the property for damages, extra services, or violations of house rules during the stay.
• Convenience fees or payment gateway charges, where separately disclosed as non-refundable at checkout.

3. Partial Refunds for Early Checkout

If you choose to check out earlier than your originally booked duration, the remaining unused nights are generally non-refundable, as the property has held the room/unit for your full booked duration. In limited cases — such as a documented medical emergency or a verified issue with the property — TheRentalDaddy may, at its discretion and in consultation with the property, approve a partial refund for the unused portion of the stay. Such requests must be raised with our support team within 48 hours of early checkout, along with supporting documentation where applicable.

4. Refund Processing Timeline

• Once a refund is approved, we initiate it within 3-5 business days.
• Depending on your bank or payment method, the amount may take an additional 5-10 business days to reflect in your account, as per standard banking and payment gateway processing times in India.
• Refunds for UPI and wallet payments are typically faster (often within 2-5 business days of initiation) than refunds to credit/debit cards.
• You will receive an SMS/email notification once your refund has been initiated, along with the expected reference/transaction ID.

5. How Refunds Are Issued

All refunds are credited back to the original mode of payment used for the booking (the same card, UPI ID, net-banking account, or wallet). TheRentalDaddy does not issue refunds in cash or to a different account/payment method than the one used to make the original payment, except in exceptional circumstances verified by our finance team (for example, where the original payment method is no longer accessible to the guest).

6. How to Request a Refund

Most eligible refunds are triggered automatically when you cancel a booking through the "My Bookings" section of the website or app, in accordance with the Cancellation Policy. For refund requests arising from a property issue, failed transaction, or early checkout, please contact our support team with your booking ID and a brief description of the issue through the "Contact Us" section on the platform. Our team will review and respond within 2-3 business days.

7. Changes to This Policy

We may revise this Refund Policy from time to time to reflect operational or regulatory changes. The updated policy will apply to bookings made after the effective date of the change; bookings made prior to a change will generally continue to be governed by the policy in effect at the time of booking.